Nov 19, 2014 Thank you for clarifying some information. The galaxy S5 is a great product. If you've performed a hard reset and tested the device without any 3rd party applications, then we've completed all troubleshooting steps. At this point we'd utilize the manufacturer's warranty to replace the product and check for improvements. The Content Transfer app allows fast and simple transfer of personal media (photos/videos/music) as well as contacts, call logs, and text messages from your old.
Ok this is a rant post. I don't understand how a company like Verizon doesn't care about their clients. My phone and data plan add up to $80 after my corporate discount. To other carries, I would be considered a valuable customer. Not so with Verizon. I've tried to upgrade to another phone so many times.. well every time my Q gets unstable. Verizon customer support reply is to do a hard reset. It isn't a big deal to most people but to me it is. To fix my phone, means I have to lose all my settings. It takes a few good hours to restore them and as a consumer, I don't believe I should be doing this at all, let alone every three months. I called the customer support and requested to upgrade to a new phone. They are offering me Blackberry World Edition for $349 after a rebate. Now, are you kidding me? You want me to sign another two-year contract for another sub-par device? I no longer wish to stay with Verizon and the minute my contract runs out, which is next month :) I am switching to another carrier. Now dilemma is to wait for Android, get a Nokia with ATT contract or forget anything I've said about iPhone and cop that. Time will tell.F@&k Verizon!